Privacy Policy — tkbaee

1. Data We Collect

tkbaee collects only the personal data necessary to operate the platform, verify your identity, process payments, and deliver a personalised gaming experience.

When you register an account, make a deposit, place a bet, or interact with the tkbaee platform, we may collect the following categories of personal data:

1.1 Registration & Identity Data

• Full legal name — required for account creation and KYC verification
• Date of birth — required to verify that you are aged 18 or above
• Email address — used for account communications, security alerts, and support correspondence
• Mobile phone number — used for account verification and linking to payment methods such as bKash, Nagad, and Rocket
• Residential address — collected during the KYC process for identity verification purposes
• National Identity Card (NID) number — collected for KYC compliance where requested for Bangladesh players

1.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳), timestamps, and payment method references
• Payment method identifiers (e.g., registered bKash, Nagad, Rocket, or Upay account numbers) — stored in tokenised form only; full payment credentials are never stored on the tkbaee platform
• Bank account details submitted for Dutch-Bangla Bank, City Bank, BRAC Bank, or other bank transfer methods, retained only for the duration required to process the relevant transaction
• Bonus and promotional transaction history, including bonus claims, wagering activity, and VIP Loyalty Point balances

1.3 Technical & Device Data

• IP address — logged at login, registration, and transaction events for fraud prevention and geographic compliance
• Device type, operating system, and browser version — collected to optimise the tkbaee platform experience across mobile and desktop devices used by Bangladesh players
• Session data — including login timestamps, session duration, and pages visited within the tkbaee platform
• Cookies and similar tracking technologies — see Section 4 for full details

1.4 Behavioural & Gaming Data

• Bet history, game rounds played, stakes wagered, winnings, and game preferences across sports, live casino, and slot categories
• Responsible gaming tool usage, including deposit limits set, cool-off periods activated, and self-exclusion requests
• Customer support interactions, including Live Chat transcripts and email correspondence with the tkbaee support team

2. How We Use Your Data

tkbaee processes your personal data for specific, lawful purposes only. We do not use your data for purposes beyond those described in this Privacy Policy without obtaining your prior consent.

The table below summarises the primary purposes for which tkbaee processes personal data and the legal basis for each processing activity:

2.1 Marketing Communications

tkbaee will only send you promotional communications — including bonus offers, reload promotions, BPL season specials, and VIP programme updates — if you have explicitly opted in to receive marketing emails or messages during registration or through your account settings. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting [email protected]. Opting out of marketing will not affect your ability to use the tkbaee platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts).

2.2 Automated Decision-Making

tkbaee uses automated systems for fraud detection, bonus abuse monitoring, and responsible gaming risk flagging. These systems may result in automated actions such as the temporary restriction of an account pending manual review. Where an automated action materially affects your account, you have the right to request a manual review by the tkbaee compliance team by contacting [email protected]. tkbaee does not use fully automated decision-making (with no human review) for permanent account closures.

3. Data Sharing & Disclosure

tkbaee does not sell, rent, or trade your personal data to third parties for commercial purposes. Data sharing occurs only in the limited circumstances described below.

3.1 Service Providers & Technology Partners

tkbaee shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These providers act as data processors on behalf of tkbaee and are contractually prohibited from using your data for any purpose beyond the specific service they provide. Categories of service providers include:

• Payment processors: Services facilitating bKash, Nagad, Rocket, Upay, and bank transfer transactions require the secure transmission of transaction data to complete payment processing
• Identity verification (KYC) providers: Third-party KYC technology providers may process identity document images and personal data to complete automated verification checks
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe receive the minimum data necessary (typically a pseudonymous player identifier) to deliver game sessions and record results
• Cloud infrastructure and hosting providers: tkbaee's platform is hosted on secure cloud infrastructure; the hosting provider has access to encrypted server data under strict data processing agreements
• Customer support software providers: Live Chat and email support tools process support interaction data to enable the tkbaee support team to assist you

3.2 Legal & Regulatory Disclosure

tkbaee may disclose your personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where we are legally required to do so. This includes disclosures related to anti-money-laundering (AML) investigations, fraud investigations, court orders, or mandatory reporting obligations. tkbaee will inform you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or substantially all of the tkbaee business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, tkbaee will notify affected players via email or prominent platform notice prior to the transfer and will ensure that the acquiring entity is bound by privacy obligations at least equivalent to those set out in this Privacy Policy.

4. Cookies & Tracking Technologies

tkbaee uses cookies and similar technologies to keep you logged in, remember your preferences, analyse platform performance, and detect fraud. This section explains what we use and how you can control it.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit. They allow the website to recognise your device on subsequent visits and store information about your preferences or session state. tkbaee uses first-party cookies (set directly by tkbaee.net) and a limited number of third-party cookies (set by our technology partners for analytics and fraud prevention).

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can manage non-essential cookie preferences through your tkbaee account settings. You may also configure your web browser to block or delete cookies. Please note that disabling strictly necessary or fraud detection cookies may prevent you from logging in or using certain features of the tkbaee platform. Most modern browsers used by Bangladesh players — including Chrome on Android, Firefox, and Samsung Internet — provide cookie management controls in the browser settings menu.

5. Data Security & Storage

tkbaee applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.

5.1 Technical Security Measures

tkbaee employs the following technical security measures to protect player data at rest and in transit:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the tkbaee platform — the same standard used by major international banks
• Encryption of sensitive data at rest — personally identifiable information, payment method identifiers, and KYC document references are stored in encrypted form in our database systems
• Access controls — tkbaee staff access to player personal data is strictly role-based and limited to personnel who require access to perform their specific job functions
• Two-factor authentication (2FA) for all internal systems containing player data, including administrative panels and customer support tools
• Regular penetration testing and security audits of the tkbaee platform infrastructure
• Intrusion detection systems that monitor for anomalous access patterns and trigger automated alerts for investigation

5.2 Data Storage Location

tkbaee stores player data on secure cloud infrastructure. Data related to Bangladesh players is processed in data centres maintaining internationally recognised security certifications. Where data is transferred outside of your home region for processing purposes, such transfers are governed by appropriate data transfer agreements ensuring equivalent data protection standards apply.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, tkbaee will notify affected players without undue delay via the email address registered to their tkbaee account. The notification will describe the nature of the breach, the categories of data affected, and the steps tkbaee is taking to mitigate the impact. We will also take immediate technical action to contain the breach and prevent further unauthorised access.

6. Your Privacy Rights

As a tkbaee player, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently.

You have the following rights in respect of the personal data tkbaee holds about you:

• Right of Access: You may request a copy of the personal data tkbaee holds about you at any time. We will provide this information within a reasonable timeframe, typically within 30 days of a verified request, free of charge for reasonable requests.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name and date of birth corrections, KYC re-verification may be required.
• Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that tkbaee is subject to legal obligations requiring retention of certain transaction and identity records (see Section 7); data subject to these obligations cannot be erased before the mandatory retention period expires.
• Right to Restrict Processing: You may request that tkbaee restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on tkbaee's legitimate interests. This includes the right to opt out of direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the tkbaee data privacy team at [email protected] with the subject line "Privacy Rights Request". To protect your data from unauthorised access requests, we will verify your identity before processing any request. We aim to respond to all verified privacy rights requests within 30 days. Complex requests may take up to 60 days; we will notify you if an extension is required.

7. Data Retention Policy

tkbaee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

The following retention periods apply to the main categories of personal data held by tkbaee:

After the applicable retention period expires, tkbaee will securely delete or anonymise the relevant data so that it can no longer be attributed to an individual player. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate statistical and platform improvement purposes.

8. Policy Updates & Contact

tkbaee reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players before they take effect.

8.1 Policy Updates

tkbaee may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page indicates when the current version was published. Where a change is material — meaning it significantly affects how we process your personal data or the rights available to you — tkbaee will notify registered players by email to the address on their account at least 14 days before the change takes effect. Continued use of the tkbaee platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree with a material change, you may close your account before the change takes effect by contacting [email protected].

8.2 Contact the tkbaee Privacy Team

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or wish to raise a privacy concern, please contact the tkbaee privacy team using the details below:

• Email: [email protected] — Subject line: "Privacy Policy Enquiry"
• Support Hours: 24 hours a day, 7 days a week via Live Chat and Email
• Response Time: Privacy-related queries are responded to within 5 business days; formal data subject rights requests within 30 days
• Timezone: Bangladesh Standard Time (BST, UTC+6)