Responsible Gaming at
tkbaee — Play Safe, Stay in Control

1. Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at tkbaee — it is a core value embedded in every aspect of how we operate.

tkbaee was built for Bangladesh players who enjoy the thrill of cricket betting, live casino, slots, and sports wagering. We believe that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. However, we also recognise that for a small number of people, gambling can become a problem that affects their financial wellbeing, relationships, and mental health.

That is why tkbaee has invested in a comprehensive responsible gaming framework that gives every player — from a first-time depositor in Dhaka to a long-standing VIP member in Chittagong — the information, tools, and support they need to keep their play recreational, controlled, and enjoyable.

Our responsible gaming programme is guided by three core principles:

• Prevention: We enforce strict 18+ age verification, display responsible gaming messaging throughout the platform, and provide real-time spending visibility tools so that players are always aware of their activity levels.
• Empowerment: We give players direct access to deposit limits, time-out periods, cool-off features, and self-exclusion options — all available through the tkbaee account settings without needing to contact support.
• Support: Our 24/7 support team is trained to identify signs of problem gambling and to respond with empathy, directing players to appropriate professional resources when needed. We never encourage a player who has expressed concern about their gambling to continue playing.

2. 18+ Age Restriction & Verification

tkbaee operates a strict 18+ policy. No player under the age of 18 is permitted to register, deposit, or place a bet on the tkbaee platform under any circumstances.

All new tkbaee accounts are subject to age verification as part of the Know Your Customer (KYC) process. Bangladesh players are required to provide a valid government-issued identity document — such as a National Identity Card (NID) — to confirm that they are 18 years of age or older before any withdrawal can be processed and before full account privileges are granted.

What Happens If Age Cannot Be Verified?

If tkbaee is unable to verify that a player meets the 18+ age requirement, the account will be suspended pending further identity documentation. Any funds deposited during an unverified period will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and no winnings generated during that period will be paid out.

Acceptable Age Verification Documents

• National Identity Card (NID) — the primary accepted document for Bangladesh players
• Valid passport — accepted for players who do not yet hold an NID
• Birth certificate accompanied by a secondary photo ID — accepted in limited circumstances at tkbaee compliance team discretion

3. Recognising Problem Gambling

Problem gambling can develop gradually. Knowing the warning signs — for yourself or someone you care about — is the first step toward getting back in control.

The following checklist highlights common signs that gambling may be becoming a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use tkbaee's player protection tools or contact our support team for guidance.

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — placing larger bets in an attempt to win back money you have already lost
• Lying to friends or family about how much time or money you spend gambling
• Borrowing money — from family, friends, or financial services — specifically to fund gambling
• Neglecting work, studies, or family responsibilities because of time spent gambling
• Feeling restless, irritable, or anxious when you are not able to gamble
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
• Continuing to gamble despite repeated promises to yourself or others that you would stop or cut back
• Gambling taking priority over meals, sleep, personal hygiene, or social interaction
• Gambling with money you can afford to lose, within a pre-set budget, as a form of entertainment — this is healthy recreational gambling

It is also worth noting that problem gambling in Bangladesh can carry a social stigma that makes it harder for individuals to seek help. tkbaee wants every player to know that reaching out — whether to our support team, a family member, or a professional counsellor — is a sign of strength, not weakness.

4. Player Protection Tools

tkbaee provides a suite of responsible gaming tools that are accessible directly from your account settings — no lengthy support requests required.

Every tkbaee player has access to the following protection tools. These tools are designed to give you practical, immediate control over your gambling activity. We encourage all players to set sensible limits when they first create their account — before the excitement of a big match or a bonus offer influences their decision-making.

5. Self-Exclusion Programme

Self-exclusion is tkbaee's most comprehensive player protection measure. Once activated, it provides a firm, enforceable break from gambling that cannot be reversed until the chosen exclusion period expires.

tkbaee's self-exclusion programme allows any player to voluntarily suspend their account for an extended period. Unlike a short time-out, self-exclusion is designed for players who feel they need a serious, structured break from gambling — not just a cooling-off period.

Self-Exclusion Period Options

What Happens to Your Balance During Self-Exclusion?

If you have a positive account balance at the time of requesting self-exclusion, tkbaee will process a withdrawal of any remaining funds to your registered payment method — bKash, Nagad, Rocket, Upay, or your linked bank account — within the standard withdrawal processing timeframe. You will not lose any funds you have legitimately deposited. Any active bonus amounts subject to incomplete wagering requirements will be forfeited at the time of self-exclusion, in accordance with tkbaee's bonus terms.

How to Request Self-Exclusion

1. Log in to your tkbaee account and navigate to Account Settings > Responsible Gaming.
2. Select Self-Exclusion and choose your preferred exclusion period (6 months, 1 year, 3 years, 5 years, or permanent).
3. Read the exclusion terms carefully and confirm your selection by entering your account password.
4. Your account will be suspended immediately upon confirmation. You will receive an email to your registered address confirming the exclusion period.
5. If you are unable to access your account to initiate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" — our team will action this within 24 hours.

6. Deposit & Wagering Limits

Setting deposit and wagering limits is one of the most effective ways to ensure that gambling remains within your personal budget and does not affect your financial stability.

tkbaee recommends that every player sets a deposit limit when they first open their account — ideally before placing a first bet. This proactive approach is far more effective than trying to apply limits after a losing run has already impacted your finances.

Deposit Limit Types

Why Increases Have a 24-Hour Cooling Period

When you request to increase a limit — for example, raising your daily deposit cap from ৳5,000 to ৳10,000 — tkbaee applies a mandatory 24-hour cooling period before the increase takes effect. This deliberate delay is designed to prevent impulsive decisions made during a losing streak or an emotionally heightened gambling session. If after 24 hours you still wish to increase your limit, the change will activate automatically. You may cancel a pending increase at any time during the cooling period at no cost.

When you decrease a limit — for example, lowering your weekly deposit cap — the reduction takes effect immediately. There is never a delay on making your limits more restrictive.

7. Support Resources & Helplines

If you feel that gambling is causing you harm, you do not have to face it alone. tkbaee's support team and independent organisations are available to help.

tkbaee's customer support team is trained in responsible gaming and is available 24 hours a day, 7 days a week — including Eid and all Bangladesh national holidays — to assist players who are concerned about their gambling behaviour. Our support agents will never pressure a player who has raised a concern to continue gambling. Instead, they will help you access the appropriate account tools and, if needed, refer you to professional external resources.

Talking to Someone You Trust

Sometimes the most important first step is talking to a family member or close friend about your concerns. In Bangladesh, gambling can be a sensitive topic, but approaching someone you trust in a calm, private setting can provide valuable perspective and emotional support. If you are in Dhaka, Chittagong, Sylhet, Khulna, or another major city, community mental health centres and NGO-operated support programmes are available to assist with gambling-related concerns.

tkbaee also provides the following self-help resources within the platform:

• A Gambling Behaviour Self-Assessment Quiz accessible from the Responsible Gaming section of your account — a short, confidential questionnaire that helps you evaluate whether your gambling patterns are healthy
• Session history reports showing your last 30, 60, and 90 days of activity — deposit totals, withdrawal totals, net win/loss, and time spent — available as a downloadable summary
• Direct in-account limit-setting shortcuts that appear after extended sessions, after a series of losing bets, or after a deposit that exceeds your recent average

8. Protecting Minors

tkbaee has zero tolerance for underage gambling. We take every reasonable step to prevent players under the age of 18 from accessing our platform.

While tkbaee's own verification systems are designed to detect and prevent underage access, we also recognise that parents and guardians play a vital role in ensuring that children do not access online gambling platforms. If you share a device or household with minors, we strongly recommend taking the following precautions.

Recommended Steps for Parents and Guardians

1. Log out after every session. Never leave your tkbaee account logged in on a shared device, tablet, or family computer. Always use the logout function before closing the browser or app.
2. Use a strong, unique password for your tkbaee account — one that a child or teenager in your household would not be able to guess. Do not write your password in a visible location.
3. Enable device-level parental controls. Both Android and iOS devices offer parental control settings that can restrict access to gambling websites and apps. Windows and macOS also include family safety features that allow you to block specific categories of websites.
4. Use internet filtering software. Third-party parental control and web-filtering tools can block gambling-related domains at the router or device level, preventing minors from accessing gambling platforms even if they discover the site address independently.
5. Have an open conversation with children and teenagers in your household about the risks of gambling — including the fact that online gambling is strictly for adults aged 18 and above, and that accessing gambling platforms underage is both unsafe and against the platform's rules.
6. Report suspected underage access immediately. If you believe a minor has accessed the tkbaee platform using your account or a new account, contact [email protected] straight away. Include as much detail as possible so our compliance team can investigate and take appropriate action promptly.

Our Technical Safeguards Against Underage Access

In addition to the guidance above for parents and guardians, tkbaee employs the following platform-level safeguards:

• Mandatory age declaration during the registration process — all new accounts must confirm that the registrant is 18 or older before registration can proceed.
• KYC identity verification requiring submission of a government-issued ID (National Identity Card or passport) before withdrawals are processed and full account access is granted.
• Automated risk-flagging that detects account activity patterns inconsistent with adult behaviour and triggers manual review by our compliance team.
• Zero tolerance for account sharing — tkbaee's terms strictly prohibit allowing another person, including a family member under 18, to use your account. Accounts found to have been used by a minor will be permanently suspended.